Privacy Policy

Introduction

Health Coach Carla values the privacy of its clients and is committed to protecting personal data.

Who We Are

We provide health coaching services to support our clients’ health and wellbeing. For the purposes of data protection laws, Health Coach Carla is the data controller of personal information.

Business contact details:
Name: Health Coach Carla
Email: [email protected]

What Information Is Collected

We may collect and store the following types of information:

  • Personal details: name, email address, phone number, and address when clients contact the business, complete website forms, or book services.

  • Health and lifestyle information: shared by clients during coaching sessions, forms, or questionnaires to provide tailored coaching services. This is classed as special category data and processed with explicit consent.

  • Technical data: including IP address, browser type, and pages visited, collected via cookies to improve website performance and user experience.

  • Payment information: processed securely via payment providers. Full payment details are not stored on the website.

How Information Is Used

Personal data is used to:

  • Provide and manage coaching services.

  • Respond to client enquiries and communicate effectively.

  • Send updates, resources, or marketing emails if clients have opted in (with the option to unsubscribe at any time).

  • Maintain records for legal, insurance, and tax purposes.

  • Monitor website usage to improve functionality and services offered.

Legal Basis for Processing

Data is processed under one or more of the following legal bases:

  • Contract: to deliver requested services.

  • Consent: when clients opt in to receive emails or share health information for coaching.

  • Legal obligations: to maintain necessary business records.

  • Legitimate interests: to improve services and website functionality.

Special Category Data

Health and lifestyle information shared by clients is classed as special category data under UK GDPR. This data is only collected and processed with explicit consent, which is requested via intake forms or coaching agreements.

How Information Is Stored

Data is stored securely in password-protected systems and encrypted platforms used for scheduling, forms, and payments. Records are kept for a minimum of seven years to comply with professional, legal, and insurance requirements.

Sharing Data

Personal information is not shared with third parties except:

  • Where required by law or to comply with legal obligations.

  • With payment processors or professional platforms that support business operations (e.g. website hosting, scheduling, forms, and secure payment systems), all of which are GDPR-compliant.

  • If explicit consent is given to share information with other health professionals to support client care.

Cookies

This website uses cookies to improve user experience and analyse website traffic. Browser settings can be adjusted to refuse cookies or alert users when cookies are set. Please note that disabling cookies may affect website functionality.

Client Rights

Clients have the right to:

  • Access personal data held about them.

  • Request corrections if data is incomplete or inaccurate.

  • Request deletion of data (unless required to be retained for legal reasons).

  • Withdraw consent at any time, where consent is the basis of processing.

  • Object to processing or request data portability where applicable.

To exercise these rights, contact us at [email protected].

Clients also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if they believe their data has been handled improperly. For more information, visit www.ico.org.uk.

Links to Other Websites

This website may contain links to other websites for user convenience. We are not responsible for the privacy policies or practices of external sites.

Changes to This Policy

This Privacy Policy may be updated occasionally to remain compliant with legal and business requirements. The latest version will always be available on this page.

Contact

For any questions about this Privacy Policy or how data is used, contact us at [email protected].